- How do I make changes to an order I've already placed?
- When is my credit card charged?
- What is a pre-authorization charge?
- What if an item is unavailable?
- My order was cancelled but the charge is still showing on my credit card account. What happened?
- I received my order but one item was missing. What should I do?
- What if my order gets lost or doesn't arrive on time?
How do I make changes to an order I've already placed?
We begin working on your order the moment it is received, so there is a very short window of time between order receipt and fulfillment. If you find that you need to cancel or make changes to your order, please call us at 1-855-ELOQUII (1-855-356-7844) as soon as possible. Once your order has entered the shipping process we are unable to change the details of the order.
When is my credit card charged?
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping.
What is a pre-authorization charge?
A pre-authorization is a type of pending bank charge used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as an eloquii.com or thelimited.com order), then submit a final charge later (such as when your eloquii.com order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.
Another type of pre-authorization charge is for a purchase that was approved but that won't be posted to your account until later (such as for an item that does not ship right away because it's on backorder). Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account (this can take up to 3 to 5 days). Contact your banking institution if this does not occur.
What if an item is unavailable?
While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via email if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your packing slip.
My order was cancelled, but the charge is still showing on my credit card account. What happened?
These "charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your card company to release any pending holds as eloquii has no control over the grace period for releasing authorized funds, particularly debit card funds.
I received my order, but one item was missing. What should I do?
If you received your order and an item is missing (that is not a pre-order), please call us at 1-855-ELOQUII (1-855-356-7844) for further assistance.
What if my order gets lost or doesn't arrive on time?
Contact us immediately if your order is lost or doesn't arrive on time. Call us at 1-855-ELOQUII (1-855-356-7844) or email us with your order number included in the email.