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U.S. Return & Exchange Policy

ELOQUII offers free exchanges for items of equal or greater value within 30 days!

To return or exchange an item, please pack it in its original condition, with the item’s original hangtag affixed, and the original packing slip included, and send it back within 30 days of receipt of your order using the prepaid return label.

Merchandise indicated as final sale is not eligible for return.This includes select sale items (as indicated on the product page/invoice), and all underwear. Additionally, select merchandise is delivered with an attached product hangtag. Please do not remove this tag until you are completely satisfied with your purchase. Once the tag has been removed, the garment is no longer returnable. Any shipping and handling fees are non-refundable.

ELOQUII reserves the right to change this Return and Exchange Policy at any time.

Processing Returns & Exchanges

Exchanges of equal or greater value shipped back within 30 days of receipt of your order are free. For returns, a return shipping fee of $6.99 will be deducted from your return total. PayPal orders cannot be exchanged. If you placed a PayPal order and wish to exchange the item, please ship back the return and place a new order for the new item.

Please note that the exchange process is executed in two steps:
– First, your return is accepted and refunded to your credit card.
– Then, a new order is placed for your exchange item and charged to your credit card on file (with any discounts or promotions from your initial order remaining intact).

Please allow up to 3 weeks to process your return credit and up to 3 weeks to receive your exchange. You will receive an email confirmation when your return is received and a shipping confirmation when your exchange is shipped.

Use a pre-paid shipping label

  • Complete the return & exchange form on the back of your packing slip and repack the merchandise in the original packaging and enclose the completed form.
  • Affix the pre-paid FedEx shipping label included in your package and drop your package off in any FedEx drop box, FedEx Store or give to any FedEx driver.

Important: Be sure to write down the tracking number of your return FedEx label before sending!

Ship via the carrier of your choice

If you no longer have the pre-paid mailing label, you may ship your returns to the following address via the carrier of your choice:

  • ELOQUII Returns
  • 6380 Port Road
  • Groveport, OH 43125

Returns without an original packing slip

We will issue a merchandise exchange or merchandise credit for the current selling price. Please note that a confirmation email does not replace a packing slip as proof of purchase.

Canada Return Policy

To return an item, please pack it in its original condition, with the item’s original hangtag affixed, and the original packing slip included, and send it back within 30 days of receipt of your order.

Merchandise indicated as final sale is not eligible for return.This includes select sale items (as indicated on the product page/invoice), and all underwear. Additionally, select merchandise is delivered with an attached product hangtag. Please do not remove this tag until you are completely satisfied with your purchase. Once the tag has been removed, the garment is no longer returnable. Any shipping and handling fees are non-refundable. Canada orders cannot be exchanged.

ELOQUII reserves the right to change this Return Policy at any time.

Ship via the carrier of your choice

  • ELOQUII c/o Landmark Global
  • 4240 Harvester Rd. Unit #2
  • Burlington, ON L7L 0C1

A return shipping fee of $8.99 will be deducted from your return amount.

Returns without an original packing slip

We will issue a merchandise exchange or merchandise credit for the current selling price. Please note that a confirmation email does not replace a packing slip as proof of purchase.

International Return Policy

International Returns must be requested within 14 days of the date of receipt, and shipped back within 30 days of the date of receipt. To request a return, please contact us within 14 days of receipt of the order at customerservice@eloquii.com. Our customer service team will provide the necessary documentation and a shipping label for any eligible return. Please pack your item(s) in their original condition, with the original hangtag affixed, and the original packing slip included, and send it back within 30 days of receipt of your order using the provided return label.

A return shipping & processing fee of $40 will be deducted from your refund. As a result, International orders subtotaling under $40 are ineligible for return. International orders cannot be exchanged.

Merchandise indicated as final sale is not eligible for return.This includes select sale items (as indicated on the product page/invoice), and all underwear. Additionally, select merchandise is delivered with an attached product hangtag. Please do not remove this tag until you are completely satisfied with your purchase. Once the tag has been removed, the garment is no longer returnable. Any shipping and handling fees are non-refundable. Canada orders cannot be exchanged.

ELOQUII reserves the right to change this Return Policy at any time.

Price adjustments

For purchases made at ELOQUII.com, we will honor a one-time price adjustment for regular priced merchandise within 7 days of the purchase date unless the original price was a sale, markdown, final sale, or outlet price.

To request a one-time price adjustment, contact us within 7 days of the purchase date, via phone or email. If contacting via email, please include your order number in the email message. If you are eligible for a price adjustment, the difference will be refunded in the original form of payment. Credits will post within 1-2 billing cycles.