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U.S. Return & Exchange Policy

Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.

For international customers, please see our International Return Policy

  • New & Unworn – items must be in original condition, with the hangtag attached.
    Additionally, swimwear must be returned with the original sanitary strip intact or it will be returned without refund.
  • Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back
  • Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
  • 30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.

ELOQUII reserves the right to change this Return and Exchange Policy at any time.

Processing Returns & Exchanges

Items Purchased Online

These instructions are for items purchased online only. For items purchased in our concept store location, click here

Please use the pre-paid label enclosed in your package to send your return or exchange back to us. To help us make this process as efficient as possible, please be sure to include your invoice and a completed Returns Form with your return package. This form can be found on the back of your invoice, online (Self-Serve Return Form), or by request at Packages can be dropped off at any FedEx location. Shipping & processing typically takes about three weeks once you send the package back to us.

Returns - $7 will be deducted from your final refund amount to cover shipping costs. We’ll process your refund back to your original form of tender, and you’ll receive an email confirming the refund amount.

Exchanges – Return shipping is always free for exchanges, and we’ll waive shipping on the new item, as well! Exchanges are processed across two transactions.

  • 1. First, we’ll process a refund for the items you sent back.
  • 2. Second, we’ll contact you to process a new order for the exchange items, honoring any promotions or discounts from the original order.

The second step can be performed at any time, so if you’d prefer to place your exchange order first, please give us a call at 1-844-693-5678 and we’d be happy to do so. If you no longer have the pre-paid mailing label, you may contact us for a replacement.

Alternatively, you may also ship your returns to the following address via the carrier of your choice:

  • ELOQUII Returns
  • 6380 Port Road
  • Groveport, OH 43125
Items Purchased In-Store

Please visit a store location with your original receipt and the original method of payment. We can help process a return or exchange based on the guidelines outlined above.

To make a return or exchange by mail for items purchased in store, please contact us for a pre-paid label to return your items by mail directly to our offices. Please note: our online returns center is unable to accept returns for items purchased in store.

In Person Returns with Happy Returns

You can now make FREE returns in-person at select Happy Returns locations around the country!  Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and original invoice.  Happy Returns will process your transaction, and your refund will be initiated within one business day – no returns fees or shipping required.  Find your closest Happy Returns location below:


Scottsdale Fashion Square - 7014 East Camelback, AZ 85251


Beverly Center - 8500 Beverly Blvd, Los Angeles, CA 90048
Stanford Shopping Center - 660 Stanford Shopping Center, Palo Alto, CA 94304
Stoneridge Mall - 1 Stoneridge Mall Rd, Pleasanton, CA 94588
Santa Monica Place - 395 Santa Monica Place, Santa Monica, CA 90401
Westfield Topanga - 6600 Topanga Canyon Blvd, Canoga Park, CA 91303
Westfield San Francisco - 865 Market St, San Francisco, CA 94103
Westfield Santa Anita - 400 S Baldwin Ave, Arcadia, CA 91007 - Coming Soon


Shops at North Bridge - 520 N Michigan Ave, Chicago, IL 60611
Fashion Outlets of Chicago - 5220 Fashion Outlets Way, Rosemont, IL 60018
Neighborly - 2003 W Montrose Ave. Chicago, IL 60618


Westfield Montgomery - 7101 Democracy Blvd, Bethesda, MD 20817 - Coming Soon

New Jersey

The Mall at Short Hills - 1200 Morris Turnpike, Short Hills, NJ 07078 - Opening June 30
Garden State Plaza - 1 Garden State Blvd, Paramus, NJ 07652 - Opening July 7

New York

Smith Haven Mall - 313 Smith Haven Mall, Lake Grove, NY 11755
The Westchester - 125 Westchester Ave, White Plains, NY 10601
Roosevelt Field - 630 Old Country Rd, Garden City, NY 11530 - Opening June 30


King of Prussia Mall - 160 N Gulph Rd, King of Prussia, PA 19406


The Galleria - 5085 Westheimer Rd, Houston, TX 77056


Fair Oaks Mall - 11750 Fair Oaks, Fairfax, VA 22033
Fashion Centre at Pentagon - 1100 S Hayes St, Arlington, VA 22202
Tyson’s Corner - 1961 Chain Bridge Rd, Tysons, VA 22102

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