Frequently Asked Questions
- How can I track the status of my order?
- Can I return or exchange my purchase if I don't like it?
- How do I place an order online?
- How do I determine the shipping charges on my order?
- Will you charge sales tax on my order?
- I can't find the item I'm looking for. How can I search for it?
- How do your sizes run and how do I know what my size is with ELOQUII?
- What sizes are your shoes?
- Am I able to return items from the old ELOQUII?
- Does ELOQUII offer price adjustments for items that have recently gone on sale?
- How do I ship to an international address?
- What methods of payment do you accept?
- Why isn't my browser working with your site?
- When are ELOQUII's sale events?
- How do I use a promotion code?
- How do I stop receiving emails from ELOQUII?
- How do I change my email address?
- How can I contact ELOQUII about a potentially fraudulent website or email?
- I am interested in working at ELOQUII. Who should I contact?
- Who do I contact if I am a blogger or a member of the press and interested in working with or featuring ELOQUII?
- What is ELOQUII's currency conversion policy?
- Do free shipping promotions apply to International orders?
- Why can't I see the website in my language?
How can I track the status of my order?
2. Click Order Tracking on the bottom of the page or type Track Order in the Search box and you will be taken to My Account, which has a Track Order feature. It will prompt you for your order number and shipping zip code.
Can I return or exchange my purchase if I don't like it?
For more information, see our Returns & Exchanges policy. Please note that returns on Final Sale items and returns of items without the attached garment tag will not be accepted.
How do I place an order online?
Browse the ELOQUII site and select items you'd like to add to your bag. You will see the number of items in your bag in the top right corner of the site on every page. When you are done browsing and would like to checkout, click on the checkout link in the top right corner of the site, located next to your bag on every page.
How do I determine the shipping charges on my order?
Will you charge sales tax on my order?
It depends where your order is being shipped. We charge sales tax for orders shipped to Arizona, California, Colorado, Massachusetts, New York, and Ohio. Applicable duty, import tax and local clearance fees will be charged for international shipping addresses.
I can't find the item I'm looking for. How can I search for it?
Use our dynamic filters to find what you're looking for.
- Select one of the tabs at the top of any page to begin to narrow your search by category or trend. These categories will also be present on the left hand of the site and you can continue to use those to filter.
- Then use the dropdown menus contained in the row of filters above your results set.
- Select as many options as you like to target your search, but keep in mind that the more options you select, the fewer results you'll see.
Try entering a keyword, phrase or item number into the Search box at the top right of any page, then press the Enter Key. Narrow your results with the filters provided.
How do your sizes run and how do I know what my size is with ELOQUII?
Our sizes run from 14-28 and we offer a sophisticated and figure conscious fit. If you are unsure of your size, please review our Size Chart which can be found on every product page and in the footer. If you are still unsure of your size, we recommend ordering one size up. We also provide suggestions and model height and size details on many of our product pages.
What sizes are your shoes?
We offer whole sizes 7-12 and our shoes are D/E (W) width. In all of the fit testing we conducted, we found that our shoe were, on average, 30% wider than a standard width shoe. Our to-the-knee boots have a circumference of 19" at the widest part of the boot. This measurement was selected based on customer feedback in surveys, social media and focus groups as well as the fitting process. Each shoe and boot product page has a size chart link. You can also see it here!
Am I able to return items from the old ELOQUII?
No, all items sold by the former ELOQUII were final sale and are no longer returnable. We are not able to send any items back to customers or credit accounts for items returned.
Does ELOQUII offer price adjustments for items that have recently gone on sale?
ELOQUII offers a one time price adjustment for full price items that have gone on sale in the past 7 days. The adjustment is issued in the form of a site credit.
How do I ship to an international address?
ELOQUII offers shipping to international destinations found here. Please select the country you wish to ship to from the menu available on the site's top navigation bar.
What methods of payment do you accept?
We accept the following:
Visa, MasterCard, American Express and Discover Network. ELOQUII also accepts Paypal as a payment method.
At this time we cannot accept cash, CODs, checks, money orders, or gift certificates for online purchases.
Why isn't my browser working with your site?
Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 8.0 or 9.0, Firefox 3.5 or later, Safari 4.0 or later, Google Chrome 2.0 or later or a mobile device. If you are using earlier versions of the browsers listed here, we can't guarantee that all our site features will work correctly. Also, your browser preferences must be set to accept cookies.
When are ELOQUII's sale events?
ELOQUII holds semi-annual sales in June and December. Sign up for our emails to be first to know about these sales.
How do I use a promotion code?
We like to reward and surprise our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website or via our email newsletters. To apply the offer, enter the code in the Promotion Code field during the checkout process. Click Apply Promo. Promotion codes are not case sensitive
Promotion Restrictions Be sure to note the restrictions associated with a promotion. Promotions may be limited to a specified group of items or minimum order price, and may only be valid on orders shipped to specific countries. All promotions are available for a limited time during indicated dates, and only while supplies last. Only promocode may be used per order. ELOQUII reserves the right to change the terms of a promotion at any time.
How do I stop receiving emails from ELOQUII?
To unsubscribe from ELOQUII emails, you can login to your account on www.ELOQUII.com and click “My Account". From there, you can adjust your Communication Preferences to unsubscribe from our emails. You can also click on the unsubscribe link at the bottom of every email. If you prefer, you can also contact Customer Service and ask a representative to remove you from our email list.
How do I change my email address?
You can update your email address for order correspondence, ELOQUII's email newsletter, or both.
For order correspondence emails:
You can change your order correspondence email address every time you order from us during the checkout process.
For promotional emails, your address is found on Your Account page.
If you have a registered account with us:
- Click on My Account at the top left of any page.
- You may need to Log In to your account
- Click on "Update name, email, or password" to update your email address
- Update your information.
- Click Save.
If you haven't registered, but would like to receive our updates at a new email address:
- Enter your email address to get the scoop on new trends, limited offers, sales and other ELOQUII news by clicking on Email Sign Up on the top left of any page or at the bottom right of any page.
- Click Submit.
How can I contact ELOQUII about a potentially fraudulent website or email?
There has been an increase in websites and emails trying to tempt customers into providing their personal information. These emails and/or websites solicit charitable donations using the name(s) of established companies or offer gift cards in exchange for information. ELOQUII does not solicit charitable donations of any kind at this point in time, sponsor these websites, nor are we affiliated with the site operators. If you become aware of any potentially fraudulent websites or emails, please forward the information to customerservice@ELOQUII.com or call us at 1-844-693-5678 at your earliest convenience so that we may immediately follow up.
I am interested in working at ELOQUII. Who should I contact?
Please email your resume to careers@ELOQUII.com
Who do I contact if I am a blogger or a member of the press and interested in working with or featuring ELOQUII?
Please contact us at social@ELOQUII.com and for press inquiries, please contact ELOQUII@shadowpr.com. ELOQUII maintains its affiliate program on Commission Junction; please see our Affiliates section for more information.
What is ELOQUII's currency conversion policy?
All ELOQUII transactions are in USD. While we will display the price in your local currency at checkout to give you an estimate of final price, ultimately all currency conversions occur between you and your credit card company.
For more information, visit our international shipping detail page.
Do free shipping promotions apply to International orders?
Free shipping promotions only apply to customers in the US. Customers in international countries will continue to pay the current international shipping fee, however all other merchandise promotions apply unless otherwise stated.
Why can't I see the website in my language?
At this time ELOQUII's website is only available in English.