Create Account
Checkout
Free US Standard Shipping on Orders $125+
Cart: (0) Shopping Bag

CAREERS

Customer Experience Representative - Part Time

DEPARTMENT:

Customer Experience

MANAGER:

Director of Customer Experience

LOCATION:

Columbus, OH

POSITION SUMMARY:

Reporting to the Director of Customer Experience, this part time, hourly position will handle all customer interactions via phone and email, lending support to our customers when they need help with an order or return, have questions about shopping with us, or just need some styling advice. You might be our ideal candidate if you:

  • Love people – you quickly and easily build rapport with others, even with those you’ve just met.
  • Have a natural curiosity (about everything!) and approach problems with positivity
  • Are patient in tough situations. People in your life see you as a mediator or peacemaker.
  • Are agile and flexible – you can shift priorities on a dime.
  • Get energized by blazing new trails – you’re comfortable with uncertainty and tackling new challenges
  • Have a strong POV on customer service
  • Love fashion & follow pop culture
  • Are great with new technology

The successful candidate will bring a “roll up the sleeves” and “can do attitude”. Help us build our service team from the ground up!


EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • Understand the ELOQUII customer to deliver the best, most personalized service experiences
  • Interact with ELOQUII customers via phone calls, emails, other communication channels
  • Resolve customer issues with creativity and positivity
  • Build loyalty within the customer community by offering consistently exceptional customer service
  • Manage personal efficiency to support achievement of team KPI metrics
  • Work closely with cross-functional teams to stay up-to-date with current products, promotions, and initiatives
  • Support behind-the-scenes processes that keep our orders flowing and customers happy
  • Foster an innovative, spirited environment that consistently achieves breakthrough performance

ADDITIONAL QUALIFICATIONS INCLUDE:

  • Excellent organizational skills
  • Strategic thinking and problem solving skills
  • Good judgment in ability to make data-justified business decisions.
  • Detail oriented
  • Great writing skills
  • Entrepreneurial drive
  • Thrives in a fast paced environment
  • Ability to partner with team members across different internal functions
  • Proficient in Microsoft Office
  • Bachelor’s Degree with 2+ years experience in service-oriented roles

ELOQUII is an Equal Opportunity Employer. Please send resumes to careers@eloquii.com.

Software Developer

DEPARTMENT:

Technology

MANAGER:

VP of Engineering

LOCATION:

Columbus, OH and Long Island City, NY

ELOQUII is a direct to consumer fashion business, designing trend-driven, fashion apparel in sizes 14-28. We are a privately-owned, fast-growing company based in both New York and Columbus, Ohio.

POSITION SUMMARY:

Eloquii is seeking a senior developer who can lead the effort of deriving business value from data, and making data more available to Eloquii associates and business partners. You'll lead business-critical initiatives that center on analyzing large volumes of data. Internal constituents include the Eloquii marketing team, the merchant team, data scientist and others who have an insatiable desire for data and data-centered decision making.

You'll work closely with these teams to understand the questions they're trying to answer, problems they're trying to solve, and opportunities they're trying to exploit, and translate those needs into operational data systems. You'll work closely with other developers to understand source data and the business processes they support, and to devise end-to-end data lifecycles that span operational and analytical systems. You'll help define technical standards and drive the architectural agenda regarding data and related topics. You will have a strong voice in product and ownership over coding, QA, and production support. This position requires a strong mix of architecture / design thinking and hands-on-keyboard tool / code development.

The ideal candidate will have 4+ years of experience developing and supporting software systems with special emphasis on big/ complex data and deriving meaning from data. S/he is a strong individual contributor with strong quantitative, analytical, strategic thinking and problem solving skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Deliver data-centric solutions usable by a wide variety of user roles
  • Analyze, understand and exploit the data produced by existing Eloquii and partner systems
  • Design, develop, test and maintain a coherent family of relational and non-relational databases
  • Full understanding of data lifecycle including special tools & techniques required for big data
  • Relational database experience is a must – analysis, modeling, logical & physical design, tuning.
  • Significant Python development experience is a must. Additional development tools are a plus
  • Design solutions and technical specs. Develop solutions or supervise outsourced development
  • Experience with big data tools generally and ETL tools / data lifecycle tools specifically is a must
  • Experience with end-user reporting tools is a must. (Best if it's the solution we use: Tableau)
  • Work with business users to ensure understanding of business process and proper implementation in software.
  • Ensure software follows best practices from a coding, testing and performance perspective.

QUALIFICATIONS INCLUDE:

  • Bachelor’s Degree in Computer Science or Engineering or similar experience.
  • 4+ Years of hands-on development in Python.
  • Solid understanding of internet technologies.
  • Experience developing API’s and web services.
  • Understanding of ecommerce technology.
  • Thrive in a fast paced environment.

NICE-TO-HAVES INCLUDE:

  • Amazon Elastic Search
  • Javascript/ Node.js
  • Numpy / Scipy
  • Tableau

ELOQUII is an Equal Opportunity Employer. Please send resumes to careers@eloquii.com.