International Return Policy
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible. For customers in the US or Canada, please see our US & Canada Return & Exchange Policy
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back.
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.
30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
How to process a return
- To request a return, please contact us within 14 days of receipt of the order by contacting us here.
- Our customer service team will provide the necessary documentation and a shipping label for any eligible return.
- A USD$40 return shipping fee will be withheld from your refund amount for each pre-paid label you use, to cover the cost of return shipping. Returns with refunds subtotaling under this amount are therefore ineligible for refund.
- International orders cannot be exchanged.
ELOQUII reserves the right to change this Return Policy at any time.
