Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.
30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
To request a return, please contact us within 14 days of receipt of the order via chat, Monday through Friday from 9:00am to 5:30pm US Eastern Time, or via email at customerservice@eloquii.com. Our customer service team will provide the necessary documentation and a shipping label for any eligible return, and will set up a package pickup for you with DHL Express. International orders cannot be exchanged.
A return shipping & processing fee will be deducted from your refund. See below for fee amount by country. International orders subtotaling under these amounts are ineligible for return.
ELOQUII reserves the right to change this Return Policy at any time.