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COVID-19 Update: As we experience this unprecedented time, our commitment to you, our customer, has never been stronger. We are here with you and always strive to bring you the best in fashion and customer service. We understand that you might need additional time with returns. For Returns on orders made February 15, 2020 or later please reach out to customerservice@eloquii.com and we'd be happy to help.
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back.
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.
30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
Canada Returns
These instructions are for items purchased by Canada customers only. For all other international countries returns, see below.
Return your ELOQUII order to us through your nearest Canada Post location, or carrier of your choice. Canada returns can be mailed to the address below: ELOQUII Returns 1 Steelcase Rd W, Door 16 Markham ON L3R 0T3
International orders cannot be exchanged.
ELOQUII reserves the right to change this Return Policy at any time.
All Other International Countries Returns
To request a return, please contact us within 14 days of receipt of the order via chat, Monday through Friday from 9:00am to 5:30pm US Eastern Time, or via email at customerservice@eloquii.com. Our customer service team will provide the necessary documentation and a shipping label for any eligible return. International orders cannot be exchanged.
To cover the cost of return shipping, we'll withhold $40 from the refund amount for each pre-paid label you use. International orders subtotaling under these amounts are ineligible for return. International orders cannot be exchanged.
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