International Return Policy

Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.

New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.

Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back.

Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)

14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.

30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.

How to process a Canada return

For orders placed with a registered account, visit your Order History to sign in and initiate a return. If the order was placed as a guest, please ensure you are logged out of any account and head to our Online Return Center where you’ll click Start a Return and proceed to enter your guest email address.

• Be sure to include the generated packing list and use the provided label to ship the package back to us.
• We’ll withhold a USD $5 return shipping fee from the amount of your refund when you use our provided pre-paid label.
• Most returns are processed within about 3-5 business days of arrival to our warehouse, and we’ll email you with details at that time.
• Returns that don’t meet the guidelines laid out in this policy may be mailed back to you without refund.
• Canada orders cannot be exchanged.

How to process an International return

• To request a return, please contact us within 14 days of receipt of the order by contacting us here.
• Our customer service team will provide the necessary documentation and a shipping label for any eligible return.
• A USD$40 return shipping fee will be withheld from your refund amount for each pre-paid label you use, to cover the cost of return shipping. Returns with refunds subtotaling under this amount are therefore ineligible for refund.
• International orders cannot be exchanged.

ELOQUII reserves the right to change this Return Policy at any time.