Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back.
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.
30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
For orders placed with a registered account, visit your Order History to sign in and initiate a return. If the order was placed as a guest, please ensure you are logged out of any account and head to our Online Return Center where you’ll click Start a Return and proceed to enter your guest email address.
ELOQUII reserves the right to change this Return Policy at any time.