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International Rates & Timeframes

International Shipping Prices & Destinations

We ship orders internationally to the following list of countries:

Australia
New Zealand
India
Japan
Singapore
Egypt
Kuwait
Saudi Arabia
South Africa
United Arab Emirates
Mexico
Chile
Colombia

Shipping costs are calculated at checkout and may vary based on destination and order size. International orders are not eligible for free shipping promotions.

International orders are subject to taxes, customs, and duties costs in addition to shipping costs. When applicable, these additional costs will typically be shown and charged at checkout.

International Shipping Timeframes

Most international orders are received within 6-10 business days. Expedited shipping is not available for international orders. ELOQUII is not liable for any delays in international transportation or customs clearance. Please note, your order may ship in multiple boxes and from multiple locations depending on the items ordered.

Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge, or you may need to pick up your package from the closest service point of our shipping partner.

International orders cannot be delivered to PO Boxes and must use a street address for shipping.

Additional International Order Costs

The total cost you see at checkout includes:

- The product purchase price (including any applicable local taxes and handling fees)

- Customs duty, import tax and any local clearance fees applicable for your country;

- International shipping charges to your designated delivery address; and

- Shipping company surcharges

For most countries, you will pay for the product and the cross-border delivery in a single checkout on our website. The total cost is pre-calculated and pre-paid so you won't receive any bills from the shipping company or a customs invoice.

For a few countries, it's not possible to pre-calculate and pre-pay the tax and duty when you buy the product; for those countries, you will need to pay tax and duty on delivery.

ELOQUII's Terms and Conditions apply to the product purchase. The clothing and accessories offered by ELOQUII can be shipped internationally. However, some products could possibly be subject to certain import restrictions specific to your country.

Customs Duty and Tax

Customs duty and import tax are specific to a particular country. Customs authorities in each country calculate duty and tax based on a number of factors, including:

- The category in which the product is classified in the international Harmonised Code(HS) system;

- The value of the product (the price you paid); for most countries, duty is calculated on a “CIF" basis (meaning Cost, Insurance and Freight), so -

- The shipping charge you pay will also be factored in to the calculation of the duty that will be charged.

For countries where tax and duty is pre-calculated and pre-paid, you will generally not see Customs paperwork. You should be aware that the actual tax and duty charged by the Customs authorities in your country sometimes turns out to be higher or lower than the amount you paid, for a number of reasons. For example, a particular Customs authority may classify your product in a different category in the Harmonised Code (HS) system from the category used by the Total Cost Calculator, or your local Customs authorities may (for whatever reason) use a different formula to calculate the duty, or the calculation may be affected by a change in currency exchange rates between the time of our calculation and the time the tax and duty is paid to Customs authorities, or items may be changed or cancelled after customs and duties have been calculated and paid. In such situations, you will not receive a refund (if the amount is less) or be charged extra (if the amount is greater).

As the recipient of the package, you are the “Importer of Record".

Claims & Returns

Be sure to check the details of your purchase carefully before checking out, and check the contents of the package(s) promptly upon receipt. If you have a problem with the product, contact ELOQUII Customer Service at customerservice@ELOQUII.com or 1-844-693-5678 to find out about return shipping arrangements. Return shipping fees may apply.

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