International Return Policy

Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.

  • New & Unworn – items must be in original condition, with the hangtag attached
  • Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back
  • Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
  • 14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.
  • 30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.

To request a return, please contact us within 14 days of receipt of the order via chat, Monday through Friday from 9:00am to 5:30pm US Eastern Time, or via email at Our customer service team will provide the necessary documentation and a shipping label for any eligible return, and will set up a package pickup for you with DHL Express. International orders cannot be exchanged.

A return shipping & processing fee will be deducted from your refund. See below for fee amount by country. International orders subtotaling under these amounts are ineligible for return.

Country Return Shipping & Processing Fee
Canada $20
All Other International Countries $40

ELOQUII reserves the right to change this Return Policy at any time.