International Return Policy
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.
- New & Unworn – items must be in original condition, with the hangtag attached
- Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back
- Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
- 14 Days – please request all returns within 14 days of the date of receipt. See below for instructions for requesting.
- 30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
To request a return, please contact us within 14 days of receipt of the order via chat, Monday through Friday from 9:00am to 5:30pm US Eastern Time, or via email at firstname.lastname@example.org. Our customer service team will provide the necessary documentation and a shipping label for any eligible return, and will set up a package pickup for you with DHL Express. International orders cannot be exchanged.
A return shipping & processing fee will be deducted from your refund. See below for fee amount by country. International orders subtotaling under these amounts are ineligible for return.
|Country||Return Shipping & Processing Fee|
|All Other International Countries||$40|
ELOQUII reserves the right to change this Return Policy at any time.