U.S. Return & Exchange Policy
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.
For international customers, please see our International Return Policy
- New & Unworn – items must be in original condition, with the hangtag attached.
Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
- Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back
- Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
- 30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
ELOQUII reserves the right to change this Return and Exchange Policy at any time.
Processing Returns & Exchanges
Items Purchased Online
These instructions are for items purchased online only. For items purchased in a store location, click here
Please use the pre-paid label enclosed in your package to send your return or exchange back to us. To help us process your return as quickly as possible, please be sure to include your invoice and a completed Returns Form with your return package. This form can be found on the back of your invoice, online (Self-Serve Return Form), or by request at firstname.lastname@example.org. Packages can be dropped off at any USPS location or given to your postal carrier. Shipping & processing typically takes about three weeks once you send the package back to us.
Returns - $7 will be deducted from your final refund amount to cover shipping costs. We’ll process your refund back to your original form of tender, and you’ll receive an email confirming the refund amount.
Exchanges – Return shipping is always free for exchanges, and we’ll waive shipping on the new item, as well! Exchanges are processed across two transactions.
- 1. First, we’ll process a refund for the items you sent back.
- 2. Second, we’ll contact you to process a new order for the exchange items, honoring any promotions or discounts from the original order.
The second step can be performed at any time, so if you’d prefer to place your exchange order first, please give us a call at 1-844-693-5678 and we’d be happy to do so. If you no longer have the pre-paid mailing label, you may contact us for a replacement.
Alternatively, you may also ship your returns to the following address via the carrier of your choice:
- ELOQUII Returns
- 6380 Port Road
- Groveport, OH 43125
Visit a store location within 30 days of the date of receipt of your order with your original invoice. We’ll process your return and initiate your refund within one business day. We can also help you exchange for anything available in the store!
In Person Returns with Happy Returns
You can now make FREE returns in-person at select Happy Returns locations around the country! Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and original invoice. Happy Returns will process your transaction, and your refund will be initiated within one business day – no returns fees or shipping required. Find your closest Happy Returns location.
Items Purchased In-Store
Please visit a store location with your original receipt and the original method of payment. We can help process a return or exchange based on the guidelines outlined above.
Because our online returns are processed in a different location, please contact us to make a return or exchange by mail for items purchased in store.