U.S. Returns & Exchange Policy

Items Purchased Online

These instructions are for items purchased online only. For items purchased in a store location, click here

- By Mail

Please use the FedEx Ground label enclosed in your package to send your return or exchange back to us. To help us process your return as quickly as possible, please be sure to include your invoice and a completed Returns Form with your return package. This form can be found on the back of your invoice, online (Self-Serve Return Form), or by request at customerservice@eloquii.com. Packages can be dropped off at any FedEx location.

Alternatively, you may also ship your returns to the following address via the carrier of your choice:

ELOQUII Returns

PFS - Shelby DC

4638 E. Shelby Drive

Memphis, TN 38118

Refunds – We’ll process your refund back to your original form of tender, and you’ll receive an email confirming the refund amount. To cover the cost of return shipping, we’ll withhold $5 from the refund amount for each pre-paid label you use. Please allow about three weeks for shipping, processing, and your refund.

Exchanges – We offer free exchanges! Please fill out the exchange portion of the back of your invoice, carefully noting the item, color and size that you need, and mail the return back to us following the above return instructions. Return shipping for exchanges is free when you use our pre-paid label. Based on what you’re exchanging for, here’s what we’ll do:

If you’re exchanging for an item of the same or lesser value:

If you’re exchanging for an item of greater value:

Alternatively, if you’d like to ensure you get the item/color/size you really want before it sells out, or just want to receive your new item faster, please call us for a Rapid Exchange

- In Stores

Visit a store location within 30 days of the date of receipt of your order with your original invoice. We’ll process your return and initiate your refund within one business day. We can also help you exchange for anything available in the store!

- In Person Returns with Happy Returns

You can now make FREE returns in-person at select Happy Returns locations around the country! Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and original invoice. Happy Returns will process your transaction, and your refund will be initiated within one business day – no returns fees or shipping required. Find your closest Happy Returns location.

Items Purchased In-Store

Please visit a store location with your original receipt and the original method of payment. We can help process a return or exchange based on the guidelines outlined above.

If you need to return items purchased in a store location, and are no longer near a store, please contact our Customer Experience team for assistance.