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U.S. Returns & Exchange Policy
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible. For international customers, please see our International Return Policy
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
U.S. returns & exchanges are always free!
ELOQUII reserves the right to change this Return Policy at any time.
Processing Returns & Exchanges
Items Purchased Online
These instructions are for items purchased online only. For items purchased in a store location, click here
- By Mail
Please use the free pre-paid label enclosed in your package to send your return or exchange back to us. To help us process your return as quickly as possible, please be sure to include your invoice and a completed Returns Form with your return package. This form can be found on the back of your invoice, online (Self-Serve Return Form), or by request at customerservice@eloquii.com. Packages can be dropped off at any USPS location or given to your postal carrier. Please allow about three weeks for shipping, processing, and your refund.
Returns – We’ll process your refund back to your original form of tender, and you’ll receive an email confirming the refund amount.
Exchanges – Exchanges are processed across two transactions.
First, we'll process a refund for the items you sent back.
Second, we'll contact you to process a new order for the exchange items, honoring any promotions or discounts from the original order. Shipping is on us!
The second step can be performed at any time, so if you’d prefer to place your exchange order first, please give us a call at 1-844-693-5678 and we’d be happy to do so.
Alternatively, you may also ship your returns to the following address via the carrier of your choice at your own expense:
ELOQUII Returns
6380 Port Road
Groveport, OH 43125
- In Stores
Visit a store location within 30 days of the date of receipt of your order with your eligible item(s) and original invoice. We’ll process your return and initiate your refund within one business day. We can also help you exchange for anything available in the store!
- In Person Returns with Happy Returns
Visit a Happy Returns location within 30 days of the date of receipt of your order with your eligible item(s) and original invoice. Happy Returns will process your return and your refund will be initiated within one business day. Find your closest Happy Returns location.
Items Purchased In-Store
Please visit a store location with your eligible item(s), your original receipt, and the original method of payment. We can help process a return or exchange based on the guidelines outlined above.
If you need to return items purchased in a store location, and are no longer near a store, please contact our Customer Experience team for assistance.
- Miami
If you made a purchase in our Miami pop-up and need to return it within 30 days of the purchase date, we can help! Please contact our Customer Experience team for more information.
For items purchased online at ELOQUII.com, you can use the label in your package to mail the return back to us for free. Alternatively, you can visit our partner Happy Returns at the Guest Services desk at Dadeland Mall, near the main entrance, to make your return in person. Click Here to find other Happy Returns locations near you.