US & Canada Return Policy
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible. Note that Bridal by ELOQUII styles follow a different return policy than other ELOQUII merchandise. For customers outside of the US and Canada, please see our International Return Policy
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Packing List or Invoice – please include the packing list generated with your return request, or the full original invoice from your order with return information filled out.
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
14 Days – please postmark all Bridal by ELOQUII returns within 14 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
30 Days – please postmark all non-Bridal returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
ELOQUII reserves the right to change this Return Policy at any time.
How to Process a Return or Exchange
For orders placed with a registered account, visit your Order History to sign in and initiate a return or exchange. If the order was placed as a guest, please ensure you are logged out of any account and head to our Online Return Center where you’ll click Start a Return and proceed to enter your guest email address.
- Be sure to include the generated packing list and use the provided label to ship the package back to us.
- We’ll withhold a USD$5 return shipping fee from the amount of your refund when you use our provided pre-paid label. This return shipping fee is waived when you choose an exchange.
- Most returns are processed within about 3-5 business days of arrival to our warehouse, and we’ll email you with details at that time
- Returns that don’t meet the guidelines laid out in this policy may be mailed back to you without refund.
ELOQUII reserves the right to change this Return Policy at any time.
