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Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible. For international customers, please see our International Return Policy
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
Exchanges in the U.S. are always free!
ELOQUII reserves the right to change this Return Policy at any time.
Please use the FedEx Ground label enclosed in your package to send your return or exchange back to us. To help us process your return as quickly as possible, please be sure to include your invoice and a completed Returns Form with your return package. This form can be found on the back of your invoice, online (Self-Serve Return Form), or by request at customerservice@eloquii.com. Packages can be dropped off at any FedEx location.
Some areas may not be eligible for the FedEx Ground pre-paid label service, including US territories, possessions, and outlying areas. If you do not have a pre-paid label in your package, or cannot access FedEx Ground, please ship back via the carrier of your choice to:
ELOQUII Returns
PFS - Shelby DC
4638 E. Shelby Drive
Memphis, TN 38118
Refunds – We’ll process your refund back to your original form of tender, and you’ll receive an email confirming the refund amount. To cover the cost of return shipping, we’ll withhold $5 from the refund amount for each pre-paid label you use. Please allow about three weeks for shipping, processing, and your refund. The $5 return shipping fee is only withheld if you use our label.
Exchanges – We offer free exchanges! Please fill out the exchange portion of the back of your invoice, carefully noting the item, color and size that you need, and mail the return back to us following the above return instructions. Return shipping for exchanges is free when you use our pre-paid label. Based on what you’re exchanging for, here’s what we’ll do:
If you’re exchanging for an item of the same or lesser value:
Once we receive your return, we’ll automatically ship out the requested item(s) to the same address you used on your original order - standard shipping is on us! If you need the exchange shipped to a new address, please contact us before shipping your package back.
We’ll email you to confirm the new shipment, and, if a partial refund is owed, send you a separate email confirming the refund amount.
You can expect your new item to ship, and any refund owed to be processed, about three weeks after you ship the return back to us.
If the item(s) you’re requesting are no longer available, we’ll contact you to find an alternative solution.
If you’re exchanging for an item of greater value:
First, we’ll refund you for the items you sent back.
Second, we'll contact you to process a new order for the exchange items. Standard shipping is on us!
Alternatively, if you’d like to ensure you get the item/color/size you really want before it sells out, or just want to receive your new item faster, please call us for a Rapid Exchange
We’ll charge you for the new item
We’ll ship it out right away – standard shipping is on us!
You can then mail back the original item following the return instructions above for a full refund.
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