U.S. Returns & Exchange Policy
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible. For international customers, please see our International Return Policy.
New & Unworn – items must be in original condition, with the hangtag attached. Additionally, lingerie and swimwear items must be returned with their original sanitary strips or tags intact or they will be returned to you without refund.
Invoice – please include the full original invoice from your order, with the return and/or exchange information filled out on the back.
Final Sale – we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
30 Days – please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
Exchanges in the U.S. are always free!
ELOQUII reserves the right to change this Return Policy at any time.
Processing Returns & Exchanges
Items Purchased Online
These instructions are for items purchased online only. For items purchased in a store location, click here
- By Mail
Please use the pre-paid label enclosed in your package to send your return or exchange back to us. To help us process your return as quickly as possible, please be sure to include your invoice and a completed Returns Form with your return package. This form can be found on the back of your invoice, online (Self-Serve Return Form), or by request at customerservice@eloquii.com. Packages can be dropped off at any USPS location or given to your postal carrier.
Refunds
We’ll process your refund back to your original form of tender, and you’ll receive an email confirming the refund amount. To cover the cost of return shipping, we'll withhold $5 from the refund amount for each pre-paid label you use. Please allow about three weeks for shipping, processing, and your refund.
Exchanges
We offer free exchanges! Please fill out the exchange portion of the back of your invoice, carefully noting the item, color and size that you need, and mail the return back to us following the above return instructions. Return shipping for exchanges is free when you use our pre-paid label. Based on what you’re exchanging for, here’s what we’ll do:
If you’re exchanging for an item of the same or lesser value:
Once we receive your return, we’ll automatically ship out the requested item(s) to the same address you used on your original order - standard shipping is on us! If you need the exchange shipped to a new address, please contact us before shipping your package back.
We’ll email you to confirm the new shipment, and, if a partial refund is owed, send you a separate email confirming the refund amount.
You can expect your new item to ship, and any refund owed to be processed, about three weeks after you ship the return back to us.
If the item(s) you’re requesting are no longer available, we’ll contact you to find an alternative solution.
If you’re exchanging for an item of greater value:
First, we’ll refund you for the items you sent back.
Second, we'll contact you to process a new order for the exchange items. Standard shipping is on us!
Alternatively, if you’d like to ensure you get the item/color/size you really want before it sells out, or just want to receive your new item faster, please call us for a Rapid Exchange
We’ll charge you for the new item
We’ll ship it out right away – standard shipping is on us!
You can then mail back the original item following the return instructions above for a full refund.
- In Stores
Visit a store location within 30 days of the date of receipt of your order with your eligible item(s) and original invoice. We’ll process your return and initiate your refund within one business day. We can also help you exchange for anything available in the store!
- In Person Returns with Happy Returns
Visit a Happy Returns location within 30 days of the date of receipt of your order with your eligible item(s) and original invoice. Happy Returns will process your return and your refund will be initiated within one business day. Find your closest Happy Returns location.
Items Purchased In-Store
Please visit a store location with your eligible item(s), your original receipt, and the original method of payment. We can help process a return or exchange based on the guidelines outlined above.
If you need to return items purchased in a store location, and are no longer near a store, please contact our Customer Experience team for assistance.